Patients who feel understood.
Therapies that patients understand.


A high level of patient compliance is the cornerstone of long-term, stable therapy success. In order to achieve this kind of sustained cooperative behavior, the patients need to understand the prescribed therapeutic measures and recommended behavioral changes and be intrinsically motivated to take responsibility.

Key Factors for Compliance Support

For us, the task of achieving high rates of compliance begins with in-depth insight into the person. The following are the essential factors:

• Personalization
• Ongoing support
• Training
• Personal data management

Interaction Modules That Work

MassineBoecker has developed a cost-effective system that facilitates personalized, long-term compliance support. We take into account the patient’s emotional disposition (the “where”) and their personality type (the “who”) in order to help them with their plan forward (“the what”). The core elements of our compliance support system are:

Contact: frequent contact using the patient’s preferred communication channels.

Dynamic adaptation: our measures are tailored and continuously tuned to the patient’s current situation.

ESCALATE™: support for patients through their existing social networks via an actively managed escalation system.

microGROUPS™: effective small online groups whose members are selected by our proprietary method determining their personality type.

Coaching: interactive coaching via online chat and online blogs on our Web portal.

Training: behavioral and/or subject-specific online training courses.

The Four Key Goals of Our Measures 

Personalized support and new insights for the patient, with a view to changing the course of their personal health management.

Awareness of the change in behavior and adjustment to the new circumstances surrounding the health risk or condition.

Avoidance of emergency situations and their associated costs and aftercare problems.

Integration of various components that make up individual health management (from communication with physicians and questions on medication through invoice queries with the payer).